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New 911 Emergency Service

August 28, 2015

911

The Province of Newfoundland and Labrador has initiated a new province wide 911 Emergency service. This means residents are asked to call 911 for fire, ambulance or police emergency, and to refrain from calling the old emergency fire department, ambulance and police numbers when needing emergency services.

When calling 911, please be aware of the following:

  • All 911 calls placed in Holyrood will be routed to the 911 call taking centre in St. John’s
  • An operator will answer your call and respond with “Do you need police, fire or ambulance?” and “What community are you calling from?”
  • Remain calm and be prepared to give your information to the emergency responder once your call is transferred.
  • Stay on the line and follow instructions.
  • Listen carefully and speak clearly.
  • Know your location (community or area you are in such as building, home address, landmarks, GPS coordinates, road exits/markers, etc.).

Residents are asked to refrain from testing the service (i.e. calling and hanging up). Under the Emergency 911 Act, false, frivolous or vexatious calls to 911 are an offense with possible penalties of up to $1,000 and/or imprisonment upon conviction.

The Holyrood Fire Department is a 100% volunteer run, meaning members are responding to calls from their homes, places of work, etc. This may take several minutes to respond to the fire department and to be dispatched to your emergency. Residents must be aware that if you are expecting a call back regarding our response there is a possibility that you will not receive one as we are responding to your emergency request.